Job Description

Requirements

Call Centre Executive

Exp- 1-3 yrs

Salary- 20k-25k

Purpose and Objective of Role:
A Call Centre Executive is responsible to solve queries when a customer calls. However, an
executive may also contact customers directly for customer research purposes or perhaps to sell
them something.

Location – Mohali

Call: 6283367307/ 9915468755

Qualification

• Bachelor’s Degree

Key responsibilities also include

•  Managing all calls in a timely and effective manner
•  Providing the right solutions to customers
•  Meeting targets in terms of quality of conversations and results

Requirements

•  Strong written and verbal communication skills
•  Ability to communicate calmly and diplomatically with customers, co-workers, and visitors
•  Keen attention to detail, especially involving checking forms and documents for proper information
•  Working knowledge of Microsoft Office Suite or similar software
•  Proficient in customer service
•  Knowledge of medical insurance procedures
•  Active listening and comprehension skills